When it comes to hotels, preventative maintenance is an essential investment. Efficient maintenance management requires immense know-how of the hotel’s equipment, systems, utilities as well as the best routes of intervention. Most of all, it’s important to carry out the tasks without disturbing the guests. Here are some of our top tips for effective maintenance management in your hotel.
Follow the 80:20 Rule
There’s an unspoken rule in the hospitality sector, which is the 80:20 rule. According to this rule, you must strive to improve your maintenance programme and minimise failures in the following ratio: 80% for planned maintenance and 20% for unplanned repairs.
Adhering to this principle allows you to improve the guest experience. Unplanned interventions are not only costly but they also cause a lot of disruption.
Focus on Delighting Guests
Your guest rooms are the most important part of your hotel. Well-maintained rooms ensure that guests have a pleasant experience throughout their stay. In short, preventative maintenance can help you in providing a smooth experience to your guests without any shocks or surprises.
Pay Attention to the Most Important Areas of Maintenance
Although there are several things that must be tended to, there are some areas of your hotel that you must pay special attention. These include:
- Air conditioning systems: Common problems include unpleasant odour from vents and problem setting the desired temperature.
- Lamps: Invest in quality products that stand the test of time.
- HVAC: Repairing a heating system, or worse yet, replacing it is a costly affair. Moreover, it can impact the guest experience.
- Plumbing: Even a small issue with the plumbing system can cause a lot of damage while spoiling the guest experience.
Contact Suite Renovations for Hotel Maintenance
We specialise in renovations and maintenance services for the hotel industry in Melbourne. Contact us today to discuss your requirements.