Keeping your hotel’s patrons comfortable is extremely important. An effective hotel maintenance plan ensures your guests are safe, comfortable, and happy. Satisfied patrons are sure to spread the good word around, resulting in increased bookings for your property.
And we all know what happens when a hotel isn’t maintained well. Your guests will feel stressed, uncomfortable and grouchy, which is the last thing you want.
What is Hotel maintenance?
When it comes to hotel maintenance, there is a range of responsibilities and duties. Maintenance can include taking care of your hotel, the property, and the operating functions. In essence, hotel maintenance can be defined as an array of processes and operations to streamline hotel operations.
It also includes offering good facilities to your patrons and good service – building maintenance. A variety of functions such as electricity, plumbing, lighting, and more fall under this category.
Other aspects of hotel maintenance are maintaining a hygienic space, the quality of the mattress, and more.
Types of Hotel Maintenance
Hotel maintenance tasks can be categorised into two broad categories:
- Hotel Preventive Maintenance – This type of maintenance is all about maintaining your hotel’s assets regularly to ensure they remain functional. Plumbing systems, electrical systems, and HVAC systems are some assets that must be regularly maintained to avoid emergency repairs.
- Hotel Reactive Maintenance – These are tasks that are carried out to restore an asset after a breakdown. Examples include fixing broken windows, replacing light bulbs after they burn out, or fixing plumbing leaks.
- Big Projects – These are tasks that seek to add a new feature such as a swimming pool or renovate the hotel such as room renovations.
What to Include in Hotel Maintenance?
Here are some of the maintenance tasks that a hotel must perform regularly:
- Refrigeration
- Heating systems
- HVAC systems
- Electrical systems
- Lighting
- Flooring
- Wall paint
- Phone lines
- Room furnishings
- Faucets
- TV
- Staff computers
- Wi-Fi connections