In the hospitality business, guest experience is everything. You won’t ever hear a guest say, “the sheets were torn, the AC wasn’t working, and the lobby area was dirty, but otherwise it was a fantastic hotel.”

The only thing such a hotel would get is a bad review, resulting in a drop in revenue.

Although several aspects affect the guest experience, it’s important to handle technical issues to offer a good experience. You can avoid most of the problems with good hotel maintenance management.

Here are some of the ways hotel maintenance has a direct impact on your revenues. 

Improved Guest Satisfaction Levels 

A successful hotel is one that has happy guests. Efficient hotel maintenance management can go a long way in reducing guest complaints. Routine maintenance of your property’s plumbing, electrical, air conditioning, ventilation and other customer-facing systems can reduce the chances of issues that can turn off your guests. 

Preventative maintenance ensures that your guest won’t be in for a shock. When their experience meets their expectations, it leads to a pleasant, comfortable stay resulting in improved guest satisfaction, great reviews and repeat bookings in the future. 

Minimise Disruption

A good maintenance program helps minimise downtime, ensuring room availability and a stress-free experience for your guests. 

Imagine a guest entering a room only to find the toilet leaking and you don’t have a spare room to move them to. It will not only affect their experience whilst increasing but you may end up spending more on emergency repairs.

Eliminate Staff Idle Time

Idle time is the amount of time your employees spend doing anything productive either because they are unavailable or a tool/part isn’t available for them to carry out their task. 

Every second of idle time is costing your hotel money. Although you can’t avoid some amount of idle time in any industry, the aim here is to minimise idle time and boost the efficiency of your employees.