You’ve just finished updating your hotel from the inside out. You’ve spent a huge sum updating the hotel exterior, lobby area, rooms, amenities, and more. Your entire renovation to-do list has been checked off. It’s time to show off your work and make your efforts pay off. 

Here are some things to do to make your hotel renovation work for you. 

Train the Team

A hotel’s employees are its biggest strength. The success of a hotel depends on a well-trained and engaged staff. If your hotel’s service is not up to standard, even the most lavish renovation wouldn’t work. 

Train your staff with a view to improving the hotel experience of the guests. Train your staff on how to exceed the expectations of guests. Emphasise how a personalised touch can go a long way in delighting guests. 

Update Your Marketing

One thing a renovation gives a hotel owner is confidence. A newly renovated property is something you should be proud of and flaunt it for the world to see. It’s time for an aggressive, proactive marketing strategy. Here are some things to do:

• Capture high-resolution photos of the renovated property
• Update your website
• Send local newspaper a press release highlighting the renovations
• Write a blog about the renovation
• Update sales brochures
• Inform your customers of the remodel
• Update rack cards

Get More Reviews

Sure, the renovation has got you some reviews. But that won’t do justice to the investment you’ve made. Besides, you are missing a huge opportunity. With a majority of guests reading online reviews before they make a booking, it makes sense to boost your online reputation. Here are some steps to take: 

• Add new photos and descriptions to your hotel’s listing on TripAdvisor. 
• Train your team to better engage with guests during the check-in process.
• Make Feedback Cards a part of the check-out process to ensure guests are satisfied before they leave. 
• Send your guests a reminder to post a review.